FAQs

We currently have stockists in Australia and New Zealand. Please refer to our Store Locator page to find your closest stockist. Unfortunately, we cannot inform you of the exact stock that our stockists currently hold. We would advise that you call the stockist directly for stock inquiries.

All jewellery pieces come with a 6-month warranty when accompanied by proof of purchase. All Solid jewellery is within warranty for 12 months. Solid Gold jewellery can be recognised by a stamp of 9k or 14k on the inside of the jewellery piece. This covers manufacturing faults and defects. It does not cover accidental breakage and general wear and tear, such as scratched, tarnished, or faded jewellery. For more information, please refer to the link to our warranty page.

At Kirstin Ash, we use a variety of semi-precious stones and pearls, such as white topaz, moonstone, clear quartz, and citrine. Pearls form in natural shapes and sizes. Pearls can be vulnerable to many chemicals found in beauty products such as make-up, hair conditioners, perfumes, moisturisers etc. To clean semi-precious stones and pearls, use lukewarm water, gentle soap, and a soft cloth to gently buff away at the stone or pearl. Pat dry with a soft cloth.