Shipping
Order Processing
Orders will be processed within 24-48 hours on business days, and shipped via Express Post.
Engraved orders are processed in-house in our Sydney studio and shipped via DHL Express, please allow an extra 1-2 business days for these to be shipped.
Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.
See shipping times and details for all destinations below. Shipping costs will be calculated once an address is entered at checkout.
United Kingdom & Europe Orders
UK and European orders are sent from our Australia Studio via DHL Express. Delivery is typically 1-3 business days within the UK, however it can be up to 5 business days depending on your location. Shipping for other European countries is noted between 2-5 business days. To find out more information about your location please click here.
We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.
Please note when ordering on uk.kirstinash.com or eu.kirstinash.com, all duties and taxes are covered for our customers and there will be no customs delays due to this.
New Zealand Orders
New Zealand orders are sent from our base in Christchurch. Delivery is typically 2-4 business days. However please note, for engraved orders and any items are out of stock, we do also send from our Sydney studio using DHL Express which is has a fast delivery at 2-5 business days.
Australian Orders
Australian orders are sent with Eparcel Australia Post Express Delivery. This service is typically next day for main cities in NSW, VIC, QLD, TAS and ACT, however please note it can take up to 2 business days, particularly for rural areas. Delivery is typically 2-3 business days for TAS, WA and NT.
To check if the delivery timeframe for your post code, please click here: http://auspost.com.au/parcels-mail/delivery-areas.html.
United States Orders
Orders to the United States are sent via DHL Express and are delivered within 1-3 business days (depending on location). We are unable to ship to PO Boxes, apologies for any inconvenience this may cause.
Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.
Other International Orders
International orders are sent via DHL Express service and are typically received within 5-14 business days (depending on location). If you would like your order shipped through another company i.e. TNT, Fedex or DHL please contact us. Shipping is calculated in your currency and added at checkout.
Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.
Missed Delivery
Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer).