Shipping

Order Processing

Order will be processed within 1-2 business days and shipped via express courier.  Engraved orders are processed in-house in our Sydney studio and shipped via UPS Express.

Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.

See shipping times and details for all destinations below.


New Zealand Orders

New Zealand orders are sent from our base in Christchurch. Delivery is typically 2-4 days. However please note, for engraved orders and any items are out of stock, we do also send from our Sydney studio using UPS Express which is has a fast delivery at 2-5 days.

NZ Post may be experiencing delays due to COVID-19.  Please refer to their site for updates:  https://www.nzpost.co.nz/COVID-19

Aramex are currently partnered with UPS to deliver parcels to remote areas in NZ. Due to Covid-19, signature upon delivery is not possible. If UPS confirms ‘delivery’ and you have not received your order, please use your UPS tracking number on the Aramex website for the most recent update. If tracking is inconclusive, please email hello@kirstinash.com.


Australian Orders

For orders shipping to Australia, please visit our Australian website: https://au.kirstinash.com/

 

United Kingdom & Europe Orders

 

For orders shipping to the UK please visit our local website: https://uk.kirstinash.com/

For orders shipping to the EU please visit our local website: https://eu.kirstinash.com/


United States Orders

For orders shipping to the EU please visit our local website: https://us.kirstinash.com/


Other International Orders

 

For orders shipping to other areas of the world, please visit our Australianwebsite: https://au.kirstinash.com/

 

Missed Delivery

Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will generally leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer).

 

Store Orders

Wholesale store orders generally require 5-10 days in processing, due to the larger order size.