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Returns
RETURNS POLICY
Returns must be lodged within 30 days of purchase date.
Your purchase can be returned for a credit voucher or refund for all full prices items that are unworn and in original condition.
Please note: Due to hygienic reasons, earrings cannot be returned.
Returns aren't allowed for 'change of mind' on purchases of sale items, unless you require an alternative ring size, in which case a credit voucher will be issued. Returns are allowed for full priced items purchased during a storewide discount.
Purchases for engraved items are final, returns cannot be accepted once the jewellery has been customised.
If your jewellery matches the above conditions, have your order number ready and lodge a return by filling out the form below. Take the parcel to your local post office to ship and acquire an official shipping label over the counter.
Return shipping costs, customs charges, govt taxes and duties for international & domestic orders are not covered.
Once returns are received, they will be processed within 5 business days.
For faulty goods, please visit: https://nz.kirstinash.com/pages/faulty-items
TO MAKE A RETURN, PLEASE COMPLETE THE FOLLOWING:
PLEASE NOTE:
Returns will only be considered if your jewellery is purchased from www.kirstinash.com. We do not offer returns for items purchased from our stockists.
Return shipping costs, customs charges, govt taxes and duties for international & domestic orders are not covered.